STORE POLICY

Order Processing:

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• Please allow 3-4 business days for order processing. Each order is prepared fresh with intentional attention to detail.

• If you have any concerns or special requests, please note them in your order.

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Refunds and Returns:

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• Important Note: All sales are final.

• Refunds are not offered unless there is an error on our part.

• If you encounter an issue with your order, please contact us immediately at laniisexquisitepineapples@gmail.com.

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Allergies and Dietary Restrictions:

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• If you have any allergies or dietary restrictions, please email laniisexquisitepineapples@gmail.com before placing your order to discuss potential adjustments.

• If adjustments are approved, ensure to note them in the “Special Instructions” field when submitting your order.

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Shipping:

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• We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout based on your location and chosen shipping method.

• We are not responsible for delays caused by shipping carriers.

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Cancellations:

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• Orders can be canceled within 24 hours of placing them. After this period, cancellations are not possible as we begin processing orders immediately.

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Order Modifications:

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• If you need to modify your order, please contact us within 24 hours of placing it. Modifications after this period may not be possible.

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Damaged or Incorrect Orders:

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• If you receive a damaged or incorrect order, please contact us within 48 hours of delivery. Provide your order number and photos of the damaged or incorrect items.

• We will review and, if applicable, send replacements at no additional cost.

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Customer Responsibility:

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• Ensure all shipping information provided is accurate. We are not responsible for orders shipped to incorrect addresses due to customer error.

• Please double-check your order details before submitting. It is your responsibility to provide accurate information.

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Product Freshness:

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• Our products are made fresh to order. To ensure maximum freshness, consume our products by the recommended date on the packaging.

• We do not use preservatives, so proper storage is essential to maintain quality.

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Special Events and Bulk Orders:

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• For special events or bulk orders, please contact us at least two weeks in advance to ensure we can accommodate your request.

• Custom orders may require a longer processing time and may incur additional charges.

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Privacy Policy:

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• We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

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For any additional questions or concerns, please contact us at laniisexquisitepineapples@gmail.com. Thank you for choosing Lani’s Exquisite Pineapples!